> For the complete documentation index, see [llms.txt](https://docs.apruv.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.apruv.io/apruv-field-app-guide/app-tabs/rank.md).

# Rank

The Rank tab shows your KPI performance metrics and your position on the leaderboard.

### Goals summary

Goal cycles operate within defined start and end dates. At the end of each cycle:

* Earned rewards are finalized
* Leaderboard rankings reset
* A new goal period begins

The countdown timer on this screen shows:

* Goals achieved
* Earned rewards
* Available rewards
* Goal cycle start and end dates
* Remaining time before the current performance cycle closes

### Performance metrics

Your metrics are calculated based on synced data from integrated systems including your field service software and third-party tools such as GPS tracking systems. Each metric operates independently but may affect your overall reward eligibility.

You may be evaluated on the following metrics:

* Customer Satisfaction Score
* Average Time on Site
* Effective Service Rate
* Proof of Service
* Driving Score

### Performance zones

Each metric is tracked across three zones:

<table><thead><tr><th width="200">Zone</th><th>What it means</th></tr></thead><tbody><tr><td>Red</td><td>Dequalifier. You are not eligible for the bonus associated with this metric</td></tr><tr><td>Yellow</td><td>You have met the minimum threshold</td></tr><tr><td>Green</td><td>You are in the reward zone and eligible for a bonus</td></tr></tbody></table>

If a metric falls into the Red zone, you become temporarily ineligible for the associated bonus. In some configurations, other rewards may also be disabled until the minimum threshold is met. Rewards resume automatically once you reach the minimum threshold.

Reward values are proportional to your performance within the Green zone. For example, if the maximum reward for a metric is $40, achieving 100% of the target earns the full $40. Partial performance within the Green range earns a proportional payout.

> Metrics update automatically when synced data is received. Some updates may not be immediate depending on integration timing.

### Leaderboard

The leaderboard shows:

* Your ranking position
* Goals achieved
* Peer comparison

Rankings update automatically when new performance data is synced.


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