> For the complete documentation index, see [llms.txt](https://docs.apruv.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.apruv.io/apruv-field-app-guide/customer-feedback/rating-outcomes.md).

# Rating outcomes

### If the customer selects Bad

* Feedback is routed internally to administrators
* No public review request is triggered

### If the customer selects Okay or Good

* Feedback is captured internally
* Review redirection may depend on your company configuration

### If the customer selects Great

* The customer may be offered an optional tip if tipping is enabled by your company
* The customer may be redirected to an external review platform

> This rating logic helps protect your company reputation by filtering negative experiences before any public review requests are sent.

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