> For the complete documentation index, see [llms.txt](https://docs.apruv.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.apruv.io/apruv-field-app-guide/help/troubleshooting.md).

# Troubleshooting

| Issue                       | Possible cause                     | What to do                                                                                                                                                                                                                           |
| --------------------------- | ---------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Service not syncing         | Weak internet connection           | Check your connection and tap Refresh                                                                                                                                                                                                |
| Customer not receiving link | Incorrect contact details          | Verify customer details and resend                                                                                                                                                                                                   |
| Media not uploading         | Poor signal or app is backgrounded | Tap **Pause Upload** in the Service tab and wait until you have a stronger connection, then tap **Resume Upload**. Keep the app open while uploads are in progress. If an upload fails, a retry button will appear next to the item. |
| Rewards not updating        | Metric is below minimum threshold  | Improve your KPI performance to reach the minimum threshold                                                                                                                                                                          |
| Not receiving tips          | Bank account not linked            | Go to Profile and connect your bank account                                                                                                                                                                                          |


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