> For the complete documentation index, see [llms.txt](https://docs.apruv.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.apruv.io/apruv-verify-app-guide/in-person-verification.md).

# In-Person Verification

Use this option when the customer is physically present and you are assisting them directly.

#### Step 1 — Start verification

1. Select the correct subscription
2. Tap **Start Verification**

#### Step 2 — Allow camera and microphone access

When prompted, tap **Allow** or **Enable** for:

* Camera permission
* Microphone permission

Camera and microphone access are required to proceed. If permissions are blocked, go to your device settings to enable them.

#### Step 3 — Volume compliance

The app monitors device volume throughout the verification session. Volume must remain above **25%** at all times.

* If volume is below 25% when starting, you will not be able to begin
* If volume drops below 25% during the session, you will be required to restart

Ensure your device volume is turned up before beginning.

#### Step 4 — Customer consent

1. Confirm that the person completing verification is the customer
2. Ask the customer to read and agree to the terms
3. The customer must check the consent checkbox confirming:
   * They are the customer
   * They agree to audio and video recording
4. Tap **Start Verification** to continue

#### Step 5 — Select language

The customer will be prompted to select their preferred language:

* English
* Spanish

Allow the customer to select their preferred language before proceeding.

#### Step 6 — Guided verification process

The system will guide the customer through each confirmation step automatically.

The customer confirms details by saying **Yes** or tapping the **Yes** button on screen.

Information confirmed during verification includes:

* Customer identity
* Pricing and billing schedule
* Agreement duration
* Service expectations
* Termite coverage or service-related questions

Allow the customer enough time to review each section before confirming. Do not rush the process.

#### Step 7 — Verification completion

1. Once all confirmations are completed, a confirmation screen will appear
2. The system will display that contract verification has been successfully completed
3. Tap **Exit Verification Process** to return to the main screen

The customer's status will update to **Verify: Complete**.

#### Your responsibilities during verification

* Explain that verification confirms service details and expectations
* Confirm the correct subscription before proceeding
* Allow the customer to listen to or read each prompt in their preferred language
* Avoid rushing the process
* Ensure customer responses are clear and accurate


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