> For the complete documentation index, see [llms.txt](https://docs.apruv.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.apruv.io/apruv-verify-app-guide/starting-a-verification.md).

# Starting a Verification

#### App navigation

After logging in, you will see three options at the bottom of the screen:

| Button | Description                                                       |
| ------ | ----------------------------------------------------------------- |
| Stats  | Displays your verification statistics and performance information |
| Verify | Search for customers and start verification                       |
| Pay    | Payment-related functions                                         |

To begin a verification, always tap **Verify**.

#### Step 1 — Open the Verify screen

1. Log in to the Apruv Verify App
2. Tap **Verify** in the bottom navigation bar
3. The verification dashboard will open

#### Step 2 — Select company and location

Before searching for a customer:

1. Tap **Select Company** and choose the correct company
2. Tap **Select Location** and choose the location where the sale was completed
3. (Optional) Set this as your default location to skip this step in the future

> **Important:** Setting the correct default location is required for customer records to load immediately when searching. If a customer does not appear when you search by phone number, your default location is most likely set incorrectly. See Profile and Settings to update it.

#### Step 3 — Search for the customer

**Option A — Search by phone number (recommended)**

1. Tap the **Search customer's phone number** field
2. Enter the customer's phone number
3. Tap the **Search** icon
4. The customer account will appear in the Recent Sales list

**Option B — Filter by verification status**

1. Tap the **Filter by** dropdown
2. Select the desired verification status:

| Status             | Meaning                                |
| ------------------ | -------------------------------------- |
| Verify: Complete   | Verification already finished          |
| Verify: No Attempt | Verification not yet started           |
| Verify: Incomplete | Verification started but not completed |

Use this to identify accounts that still require action.

#### Step 4 — Refresh sales data

If the customer does not appear in the list:

1. Tap **Refresh Sales**
2. The system will pull the latest completed sales
3. Check the Recent Sales list again

> Do this immediately after closing a sale if the customer does not appear.

#### Step 5 — Start verification

1. Locate the correct customer under **Recent Sales**
2. Review the customer name and address
3. Tap the **Verify** button beside the customer's name

#### Step 6 — Select the subscription

1. Review the list of available subscriptions
2. Confirm the correct service or agreement
3. Select the appropriate subscription

After selecting the subscription, you will see two options:

* **Start Verification** — for in-person verification
* **Send Verification Link** — for remote verification


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